Need
A well-established expedition cruise line required a full-scale charter and logistics partner for their Summer and Fall seasons. They were looking for a provider to coordinate multiple charter flights on aircraft of varying sizes, connecting domestic and international hub airports with remote Arctic locations. The goal was to shuttle embarking and disembarking passengers between their fleet of cruise ships and the airports, while ensuring flexibility and reliability throughout the season.
Solution
Momentum collaborated closely with the cruise line’s planning operations and client services teams to design customized charter flight itineraries for the entire season. We provided 24/7 support, offering detailed airport and airlift assessments, schedule building, manifest management, catering, on-site coordination, and created special accommodations for passengers whenever and wherever needed. When a mechanical issue disrupted one of the ship’s itineraries and had to go down for repairs, we swiftly adjusted multiple flight schedules, assembling the ideal recovery plan and mitigated the interruption to passenger flow.
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